CCM Workshop: Achieving Excellence in Customer Service; Wednesday, October 8, 2008

Workshop:

Achieving Excellence in Customer Service

Wednesday, October 8, 2008
Milford Town Hall, Milford, CT
Exact time TBA

DESCRIPTION

The age of customer service is upon us, and citizens as customers expect the highest level of service from their local officials. If everyone in your organization is not committed to achieving excellence in customer service, then you’re not doing all you can to bring efficiency and effectiveness to your operations.

CCM’s new Achieving Excellence in Customer Service training program will provide the framework and skills to start delivering the service demanded by your citizens and all those who do business with your community.

Attend this workshop to:

Understand and develop better solutions to your citizens needs
Evaluate current levels of performance and service
Increase customer satisfaction
Increase productivity and efficiency
Develop management skills and build team players
Reduce employee frustration
Improve rapport among co-workers and departments
Help improve the business climate in your community

Make sure all municipal personnel can achieve excellence in customer service. Register for this program today!

PROGRAM Why customer service in government?

Citizens as Customers
Service as policy
Satisfied customers are good will ambassadors

What is good customer service?

Understanding and meeting customer expectations

Setting Goals and Standards for Service

Delivering High Quality Customer Service —

Communication Skills
- Communicate in a positive, friendly, and courteous manner
- How to use good listening skills
- Understanding body language
- Improving phone, writing and e-mail skills
Frontline Customer Service
- Provide accurate answers and referrals
- Problem Solve
- Turning complaints into compliments
- Handling difficult people
- Importance of follow-through

SPEAKERS Speakers TBA WHERE Milford Town Hall
Milford, CT COST per attendee CCM Members $60, Non-members $120

This workshop is open to CCM Member Municipalities only.

Sign Up On-line!

Please register me for:

Achieving Excellence in Customer Service - Wednesday, October 8, 2008 - CCM Members $60, Non-members $120

Name:         
Position:     
Organization: 
E-Mail:       
Address:      
              
City:          ST:  Zip: 
Tel:          
Fax:          

PO Number:

How did you learn about this Workshop?

By submitting your on-line registration, you will be immediately registered. Payment is expected prior to workshop date. You will automatically be sent a registration confirmation form.

Download Registration Form

For more information, or to register, call the CCM Training hotlines at (203) 498-3018 at any time or call (203) 498-3000 during business hours.

DIRECTIONS

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Connecticut Conference of Municipalities
900 Chapel Street, 9th Floor
New Haven, CT 06510
Phone: (203) 498-3000
Fax: (203) 562-6314